Guarantee and Warranty

Guarantee - Home Use

All of our products for home use are sold complete with a minimum of one year’s on-site parts and labour warranty included as standard. You will not find this service from any other games room retailer. In the unlikely event of your product developing a fault, our qualified in-house staff will come out and address the problem free of charge.

Furthermore, our brand new pinball machines qualify for a Two Year warranty, which means that instead simply mailing out a defective part, like most of our competitors, we’ll come to you and make sure everything’s safely and professionally fitted.

Guarantee - Commercial Use

All products sold for commercial use are parts warrantied for 3 months only.


Ongoing Service & Maintenance

After the year’s inclusive warranty is up we also offer ongoing Service & Maintenance contracts, protecting and maintaining optimum performance of your purchase. If you decide not to take out a service plan, we still offer continued care for all our customers. Should you need to call someone out our standard service call out fees start from £190 + VAT, subsequent hours are £85 + VAT

Our overseas customers are subject to a one year’s back-to-base parts and labour warranty. Please contact us for more details.