Exceptional games and Jukeboxes since 1962
Customer Care

Customer Care

Delivery and Installation FREE UK Delivery: The Games Room Company offer a free ‘white glove’ delivery and installation service. The white glove idiom refers to the clothing commonly worn by butlers and similar high-end staff to denote special care or attention. Like them, we take an intense level of pride in our service, founded on the belief that the customer is king. Using experienced staff with proficiencies relevant to the item in question, we will deliver and set it up in a place of your choosing. Should you find it helpful, we will also offer a short tutorial on how to use it. Whenever possible we use our in-house Games Room Company staff for deliveries so that we can be sure that the job is done properly but for small items or far flung destinations when a courier is required, we only use the leading courier companies. A few delivery exceptions:- Free delivery within Great Britain excludes highlands, islands and some South-Westerly points of Britain. Please contact us for further information. Installation exceptions:- For installing on floors above or below ground level, a further charge may be quoted after a survey.   International Delivery: We are very experienced in shipping & installing worldwide and would be happy to provide a quotation. Please contact us for further details.
Guarantee and Warranty All of our products are sold complete with a one year’s on-site parts and labour warranty (included as standard). You will not find this service from any other games room retailer. In the unlikely event of your product developing a fault, our qualified in-house staff will come out and address the problem free of charge.   Ongoing Service & Maintenance After the year's inclusive warranty is up we also offer ongoing Service & Maintenance contracts, protecting and maintaining optimum performance of your purchase. If you decide not to take out a service plan, we still offer continued care for all our customers.  Should you need to call someone out our standard service call out fees start from £120 + VAT. Our overseas customers are subject to a one year’s back-to-base parts and labour warranty. Please contact us for more details.
Additional services Our building in Weybridge houses a large workshop, staffed by our very capable engineers. We don’t outsource anything or send it to a third party. All of our work, be it construction, repair or maintenance, is performed in our own workshop by our own employees. This way, we can be sure of a job well done. We have assembled a crack team of specialists with decades of experience behind them, collectively well-versed in the mechanics and aesthetics of almost any product that comes through our doors. These talented experts also work in conjunction to make some truly awe-inspiring bespoke products, working to a client brief to either skilfully alter existing products or simply constructing a brand new one from scratch. No product is outside the boundaries of our capability. We have been operating one-armed bandits and Coke machines since our inception. Meanwhile, our experience of jukeboxes is almost unmatched; we are the official UK dealer for the Rock-Ola brand, and provide a professional printing service for every one sold. Our table games department not only restore tables here in our workshop but also offer on-site repair and cloth recovery services for all of our products.   Sourcing & manufacturing We can source almost any game that your imagination desires. If we cannot find one for you, we will make one for you! Contact us to discuss your requirements.      

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